Problem And Background

XYZ Brokerage and Finances has been a traditional brokering firm , the trades union have had long-time customers and were more conservative and to build relationships with their brokers . However , the fusion has observed that there has been an ongoing increase in the intensity of online brokerage firms and they seem to be doing well . The company wants to count whether putting up an online firm would be profitable for them . A cursory look on online brokerage firms imageed that most consecutive companies had high customer portion satisfaction valuations and website reckon . customer satisfaction has been a core factor in the seduction of any service industry . But website realize was groundbreaking to the company . Website generate referred to the degree of ease , esthetic style and how updated the informati on be in the website as well as immediate response to inquiries and transactions . The company has tasked the look for excoriation to take care if online firms receive positive feedback from its customers . In this connection the research team gathered website experience ratings and customer satisfaction ratings of the deuce-ace popular online only firms as published by epinions .comTaking promote of the e-commerce business , the net income based company attempts to reach a wider market . The internet however is a medium that adopt to be aesthetically presented to the consumers and thus the more user pleasing it is the more it is visited by consumers . As with traditional businesses , the office nimbus cloud is break away of the marketing strategy , and in the internet it is the website experience . XYZ Corporation wanted to determine the status of website experience did known online brokerage firms have so that the company could happen upon which online service has the highest rating Data and ANOVAThe da! ta is from Epinions .

com , it is a rating of the website experience as rated by customers who have used the website as part of their product reviews . The rating is from 1 to 5 , the win presented are for USAA Brokerage Services , Scottrade and caravan . The other two firms are presented as reference groups since a survey by J .D . Power and Associates revealed that they are one of the most extremely rated online brokerage firmsUSAA Brokerage Scottrade Vanguard3 4 25 3 35 5 51 3 3 In to determine who among the lead firms had the highest rating for website experience , the rating scores were subjected to ANOVASU MMARYGroups find out affection Mean Variance USAA Brokerage 4 14 3 .5 3 .666667 Scottrade 4 15 3 .75 0 .916667 Vanguard 4 13 3 .25 1 .583333 ANOVASource of var. SS df MS F P-value F critBetween Groups 0 .5 2 0 .25 0 .121622 0 .886914 4 .256492Within Groups 18 .5 9 2 .055556 The results show that the F value 0 .121622 is less than the F captious value (4 .256492 ) indicating that there is no significant divergency in the website experience ratings for the three firms . Thus , the...If you want to farm a full essay, order it on our website: OrderCustomPaper.com

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